Flexible. Reliable. And Always Here When You Need Us.

America's most Cost-effective IT Support: Solutions Straight from the Heartland

Empower your business with Onshore's 100% U.S.-based Enterprise IT Support services. We deliver tailored, secure, and scalable support solutions from our Rural Outsourcing campuses located in Missouri and Georgia--helping you stay connected, secure, and ready to grow without limits.

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Enterprise IT Support

Onshore's Enterprise IT Support stands at the intersection of expertise, adaptability, and unwavering dedication. We recognize that each enterprise is unique, which is why we offer both out-of-the-box solutions and custom-crafted strategies. Our U.S., rural based team, known for its vast experience across various industries, ensures seamless communication and unmatched expertise.

Help Desk Support: Communication Channels: Offering support through Phone, Email, and Chat. Product Assistance: Specializing in Microsoft 365 Support and Office Product How-To. Support Levels: Catering to all support needs from Level 1 to Level 3. Operational Support: Handling Request Fulfillment, Incident Response, and General Questions. Standards & Procedures: ITIL-aligned Standard Operating Procedures (SOPs) ensuring best practices.

Application Support: General Support: Access management and basic support for common enterprise applications & SaaS. Custom Support: Specialized assistance for custom applications specific to your business.

Deskside Support: On-Site Assistance: Providing hands-on user and systems support directly at your location. Hardware Depo Hosting and Support: Secure storage and tailored provisioning ensure user-ready efficiency. Hassle-free, expertly handled. Technical Support: Expertise in provisioning and hardware troubleshooting.

Identity & Access Management: Lifecycle Management: Overseeing user onboarding & offboarding processes. Access Controls: Detailed Access management, including Identity configuration and consolidation. Password Support: Efficient password reset services. Administration: Specializing in Active Directory & Microsoft Entra administration.

Network Operations: Monitoring: Comprehensive oversight of Network, Systems, & Application Monitoring. Event Management: Ensuring smooth event operations and responses. Infrastructure Maintenance: Patching & Update Management to keep systems up to date. Operational Support: SOP-Driven Resolution with streamlined Triage & Escalation.

Continuous Service Improvement: Governance: Ensuring proper Ticket Governance & Auditing. Quality Assurance: Continual Contact Quality Monitoring for optimal client interactions. Service Enhancements: Identifying Shift-Left opportunities to streamline support. Client Relations: Maintaining the highest standards with Customer Satisfaction Management. Data & Insights: Offering an Operations Dashboard with in-depth Analytics & Insights. Knowledge Management: Ensuring up-to-date and accessible knowledge bases.

Features including:

Advanced self-service, self-help and chat capabilities
Tiers 1–4 IT support solutions
24 x 7 x 365 availability
100% US-based employees
Customized and flexible IT Services
Innovative customer service support model that drives higher customer satisfaction
Advanced support for Microsoft products

ServiceNow as a Service

Sharepoint as a Service
Knowledge management solutions
IT Service Management (ITSM) consultation, implementation, and support

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Microsoft 365 Services

Onshore Outsourcing's enhanced Microsoft 365 services now include a comprehensive suite covering SharePoint, Teams, OneDrive, Power Apps, and more. Focused on delivering exceptional IT support with America's homegrown talent, our services are designed to be comprehensive, scalable, and tailored to meet the diverse requirements of businesses leveraging Microsoft 365 for their operations.

Cost Efficiency: Significant cost benefits compared to in-house team maintenance.

Microsoft 365 Expertise: Specialized knowledge in a broad array of Microsoft 365 applications and tools.

Flexibility and Scalability: Services designed to adapt to various business needs and scales.

Security and Governance Focus: Emphasis on ensuring secure and well-governed Microsoft 365 environments.

Service Features

Full-Spectrum Microsoft 365 Support: Expertise in SharePoint, Teams, OneDrive, and Power Apps. Custom development of Power Apps for optimized business process integration. Extensive support for a range of Microsoft 365 tools, catering to diverse client needs.

24/7 Tiered Support: Continuous availability of Microsoft 365 experts to meet operational needs. Scalable support structure to suit different business sizes and requirements.

US-Based Expert Workforce: A dedicated team of IT professionals based in the United States. High-quality support and communication standards.

Customized SLAs and Analytics: Service Level Agreements tailored to individual client needs. Insightful monthly reporting and analytics for continuous service improvement.

Diverse and Adaptable Support Channels: A range of support options including web portal, chat, email, and VIP phone support. Flexibility to align support channels with client preferences.

Microsoft 365 Security and Governance: Focus on security, including access audits and governance. Development and management of robust security protocols within the Microsoft 365 environment.

Intranet and Departmental Site Development: Creation of company intranets with sites for each department. Design of internal (department-specific) and external (company-wide) site components for enhanced inter-departmental collaboration.

Project Services: Offering specialized project services for functionalities, SharePoint Servers migrations, systems integrations, or significant enhancements in the Microsoft 365 framework. Expertise in handling complex projects tailored to client-specific Microsoft 365 environments.

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Managed IT

Expertly tailored for growth and mid-size businesses. This offering is not just about managing IT; it's about transforming your experience with technology. Our goal is to ensure that your IT infrastructure is a source of efficiency and reliability, not frustration.

24/7 Support and tailored to your business: We're here for you anytime, anywhere. Our dedicated support is designed to meet your specific needs and ensures that help is always available, whenever you need it.

Comprehensive Services

Device and Server Management: We keep your devices and servers secure, updated, and running efficiently.

Web and Network Management: Dependable hosting and network services ensure your online presence and internal connections are robust and reliable.

Cybersecurity and Training: Protecting your business with advanced security measures and training your team to recognize threats.

Hardware and Software Management: From device procurement to software licensing, we streamline every aspect of your IT hardware and software needs.

Key Benefits

Cost-Effective Solutions: Our services are designed to optimize your IT spending, providing high-quality solutions at a lower cost. By managing your IT needs efficiently, we help reduce unexpected expenses and maximize your investment.

Peace of Mind: Leave the complexities of IT to us. From securing your data to ensuring your systems are always up-to-date and running smoothly, we've got it covered. This means less downtime, more productivity, and the assurance that your IT is in expert hands.

Hassle-Free IT Experience: With Onshore Outsourcing, your IT just works. We handle the technical details, so you don't have to. No more frustration with technology - just seamless, effective IT operations that support your business goals.

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Rural Outsourcing Applied: Onshore Success Stories

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What's your stack? We cover them all.

GenAI Development

mlflow

PyTorch

Milvus

LangChain

pgvector

HUGGING FACE

LlamaIndex

TensorFlow

scikit

OpenAI

Claude

Semantic Kernel

Azure AI Search

Machine Learning

Languages & Back-End

Python

Javascript

django

docker

php

HTML 5

COBOL

Visual Basic

TypeScript

Golang

Microsoft .NET

Ruby

Java

Blazor

Xamarin

jQuery

Bootstrap

Tailwind

Front-End

Vue

MUI

Maui

React

Web Form

Webcomponents

Angular

NEXT.js

Quality Assurance, Testing, IV&V

JMeter

TestNG

Selenium

Cypress

TestComplete

SmartBear

ReadyAPI

Playwright

Data Services & Modernization

mongoDB

Power BI

Apache Spark

kafka

Data Factory

snowflake

PostgreSQL

CONFLUENT

Lake Formation

Selenium

MySQL

tableau

teradata

ORACLE

IT Support

NICE InContact

servicenow

Microsoft 365

CyberSecurity

Entra

Azure Sentinel

Defender

Copilot for Security

Priva

Intune

Purview

Rural Outsourcing Services

Enterprise IT Support

Empower your business with comprehensive IT support, from enterprise-level solutions to Microsoft 365 and Managed IT services. Trust our expert team to optimize your technology, ensuring seamless operations and maximum productivity.

Jumpstart your AI Journey with Onshore’s expertise in AI development, cybersecurity, data modernization, and enterprise support with Onshore's cost-effective Rural Outsourcing Model to deliver a comprehensive toolkit to adopt, build, and scale responsible AI solutions you can trust.

GenAI Services

CyberSecurity

Onshore's Managed Extended Detection and Response (MXDR) solutions feature Security Operations Centers (SOCs) located in secure facilities within Onshore's Rural Outsourcing campuses located in Missouri and Georgia. These talented and motivated teams offer managed cybersecurity solutions safeguarding distributed Generative AI systems with multi-cloud, hybrid environments.

Software Development

From concept to deployment and ongoing support, our software development services cover the entire lifecycle of application development. Services include software development, modernization of legacy systems, development and integration of GenAI solutions, and more.

Quality Assurance and Testing

By leveraging Onshore’s unique rural outsourcing model, we deliver cost-effective, U.S.-based testing services that are aligned with your business needs and timelines. Our solutions cover the full spectrum of testing—from functional and performance testing to security and compliance testing—ensuring that your software meets all necessary requirements before it goes live.

Data Modernization

Onshore Outsourcing’s Data Modernization Services are designed to help organizations transform their legacy data systems into modern, agile, and scalable platforms while ensuring AI data readiness and robust data security. Data Modernization Services cover the entire data lifecycle, including assessment, strategy development, migration, integration, AI data readiness, and ongoing management.

Why Rural? Because Onshore is a solution you can trust.

COST-EFFECTIVE

Save 30-50% vs. traditional

Rural areas typically have lower costs of living and operational expenses. By nurturing the talent pool in rural America, Onshore delivers top tier IT outsourcing services at a lower cost compared to traditional domestic and offshore providers

STABLE AND COMMITTED WORKFORCE

Low Turnover Rates. High Reliability.

Workers in rural areas tend to be more committed and loyal to their employers. Onshore enjoys a very low employee turnover rate compared to urban centers and especially when compared to offshore providers in India and South America. This stability translates to better continuity, quality, and reliability of services for our clients.

SECURITY AND REGULATORY COMPLIANCE

Data Security, Privacy, Regulatory.

Onshore conducts all of its operations are conducted within the United States, ensuring compliance with U.S. data security and privacy regulations, such a GDPR, HIPPAA, and CCPA. Onshore reduces security, legal and regulatory compliance risk associated with offshore outsourcing, providing peace of mind.

POSITIVE SOCIAL AND ECONOMIC IMPACT

Community Revitalization. Corporate Social Responsibility.

By creating high-quality jobs in rural areas, Onshore helps revitalize local economies, contributing to the long-term sustainability and growth of our small towns. Partnering with Onshore allows clients to support socially responsible initiatives by directly contributing to the economic development of underserved regions within the U.S.

Join Our Mission

Our process. Simple,
Seamless, Streamlined.

STEP 1

Join exploration call.

Tell us more about your business on a discovery call. We'll discuss team structure and approach, success criteria, timescale, budget, and required skill sets to see how we can help.

STEP 2

Discuss solution and team structure

Discuss solution and team structure. In a matter of days, we'll finalize your project specifications, determine the optimal engagement model (rural outsourcing engagement or staff augmentation), and onboard your team.

STEP 3

Get started and track performance.

Once we've agreed on milestones, we'll immediately get to work. We'll track progress, report updates, and continuously adapt to your needs.

Schedule a Call

(660) 395-4242

Flexible. Reliable. And Always Here When You Need Us.

Enterprise IT Support

Rural Outsourcing Applied: Onshore Success Stories

What's your stack? We cover them all.

GenAI Development

Languages & Back-End

Front-End

Quality Assurance, Testing, IV&V

Data Services & Modernization

IT Support

CyberSecurity

Rural Outsourcing Services

Why Rural? Because Onshore is a solution you can trust.

COST-EFFECTIVE

Save 30-50% vs. traditional

STABLE AND COMMITTED WORKFORCE

Low Turnover Rates. High Reliability.

SECURITY AND REGULATORY COMPLIANCE

Data Security, Privacy, Regulatory.

POSITIVE SOCIAL AND ECONOMIC IMPACT

Community Revitalization. Corporate Social Responsibility.

Our process. Simple, Seamless, Streamlined.

STEP 1

Join exploration call.

STEP 2

Discuss solution and team structure

STEP 3

Get started and track performance.

Our process. Simple,
Seamless, Streamlined.