Flexible. Reliable. And Always Here When You Need Us.
America's most Cost-effective IT Support: Solutions Straight from the Heartland
Empower your business with Onshore's 100% U.S.-based Enterprise IT Support services. We deliver tailored, secure, and scalable support solutions from our Rural Outsourcing campuses located in Missouri and Georgia--helping you stay connected, secure, and ready to grow without limits.
Enterprise IT Support
Onshore's Enterprise IT Support stands at the intersection of expertise, adaptability, and unwavering dedication. We recognize that each enterprise is unique, which is why we offer both out-of-the-box solutions and custom-crafted strategies. Our U.S., rural based team, known for its vast experience across various industries, ensures seamless communication and unmatched expertise.
Help Desk Support: Communication Channels: Offering support through Phone, Email, and Chat. Product Assistance: Specializing in Microsoft 365 Support and Office Product How-To. Support Levels: Catering to all support needs from Level 1 to Level 3. Operational Support: Handling Request Fulfillment, Incident Response, and General Questions. Standards & Procedures: ITIL-aligned Standard Operating Procedures (SOPs) ensuring best practices.
Application Support: General Support: Access management and basic support for common enterprise applications & SaaS. Custom Support: Specialized assistance for custom applications specific to your business.
Deskside Support: On-Site Assistance: Providing hands-on user and systems support directly at your location. Hardware Depo Hosting and Support: Secure storage and tailored provisioning ensure user-ready efficiency. Hassle-free, expertly handled. Technical Support: Expertise in provisioning and hardware troubleshooting.
Identity & Access Management: Lifecycle Management: Overseeing user onboarding & offboarding processes. Access Controls: Detailed Access management, including Identity configuration and consolidation. Password Support: Efficient password reset services. Administration: Specializing in Active Directory & Microsoft Entra administration.
Network Operations: Monitoring: Comprehensive oversight of Network, Systems, & Application Monitoring. Event Management: Ensuring smooth event operations and responses. Infrastructure Maintenance: Patching & Update Management to keep systems up to date. Operational Support: SOP-Driven Resolution with streamlined Triage & Escalation.
Continuous Service Improvement: Governance: Ensuring proper Ticket Governance & Auditing. Quality Assurance: Continual Contact Quality Monitoring for optimal client interactions. Service Enhancements: Identifying Shift-Left opportunities to streamline support. Client Relations: Maintaining the highest standards with Customer Satisfaction Management. Data & Insights: Offering an Operations Dashboard with in-depth Analytics & Insights. Knowledge Management: Ensuring up-to-date and accessible knowledge bases.
Features including:
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Advanced self-service, self-help and chat capabilities
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Tiers 1–4 IT support solutions
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24 x 7 x 365 availability
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100% US-based employees
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Customized and flexible IT Services
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Innovative customer service support model that drives higher customer satisfaction
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Advanced support for Microsoft products
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ServiceNow as a Service
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Sharepoint as a Service
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Knowledge management solutions
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IT Service Management (ITSM) consultation, implementation, and support
What's your stack? We cover them all.
GenAI Development
mlflow
PyTorch
Milvus
LangChain
pgvector
HUGGING FACE
LlamaIndex
TensorFlow
scikit
OpenAI
Claude
Semantic Kernel
Azure AI Search
Machine Learning
Languages & Back-End
C#
Python
Javascript
django
docker
php
HTML 5
COBOL
Visual Basic
TypeScript
Golang
Microsoft .NET
Ruby
Java
Blazor
Xamarin
jQuery
Bootstrap
Tailwind
Front-End
Vue
MUI
Maui
React
Web Form
Webcomponents
Angular
NEXT.js
Quality Assurance, Testing, IV&V
JMeter
TestNG
Selenium
Cypress
TestComplete
SmartBear
ReadyAPI
Playwright
Data Services & Modernization
mongoDB
Power BI
Apache Spark
kafka
Data Factory
snowflake
PostgreSQL
CONFLUENT
Lake Formation
Selenium
MySQL
tableau
teradata
ORACLE
IT Support
NICE InContact
servicenow
Microsoft 365
CyberSecurity
Entra
Azure Sentinel
Defender
Copilot for Security
Priva
Intune
Purview
Rural Outsourcing Services
Enterprise IT Support
Empower your business with comprehensive IT support, from enterprise-level solutions to Microsoft 365 and Managed IT services. Trust our expert team to optimize your technology, ensuring seamless operations and maximum productivity.
Jumpstart your AI Journey with Onshore’s expertise in AI development, cybersecurity, data modernization, and enterprise support with Onshore's cost-effective Rural Outsourcing Model to deliver a comprehensive toolkit to adopt, build, and scale responsible AI solutions you can trust.
GenAI Services
CyberSecurity
Onshore's Managed Extended Detection and Response (MXDR) solutions feature Security Operations Centers (SOCs) located in secure facilities within Onshore's Rural Outsourcing campuses located in Missouri and Georgia. These talented and motivated teams offer managed cybersecurity solutions safeguarding distributed Generative AI systems with multi-cloud, hybrid environments.
Software Development
From concept to deployment and ongoing support, our software development services cover the entire lifecycle of application development. Services include software development, modernization of legacy systems, development and integration of GenAI solutions, and more.
Quality Assurance and Testing
By leveraging Onshore’s unique rural outsourcing model, we deliver cost-effective, U.S.-based testing services that are aligned with your business needs and timelines. Our solutions cover the full spectrum of testing—from functional and performance testing to security and compliance testing—ensuring that your software meets all necessary requirements before it goes live.
Data Modernization
Onshore Outsourcing’s Data Modernization Services are designed to help organizations transform their legacy data systems into modern, agile, and scalable platforms while ensuring AI data readiness and robust data security. Data Modernization Services cover the entire data lifecycle, including assessment, strategy development, migration, integration, AI data readiness, and ongoing management.
Why Rural? Because Onshore is a solution you can trust.
COST-EFFECTIVE
Save 30-50% vs. traditional
Rural areas typically have lower costs of living and operational expenses. By nurturing the talent pool in rural America, Onshore delivers top tier IT outsourcing services at a lower cost compared to traditional domestic and offshore providers
STABLE AND COMMITTED WORKFORCE
Low Turnover Rates. High Reliability.
Workers in rural areas tend to be more committed and loyal to their employers. Onshore enjoys a very low employee turnover rate compared to urban centers and especially when compared to offshore providers in India and South America. This stability translates to better continuity, quality, and reliability of services for our clients.
SECURITY AND REGULATORY COMPLIANCE
Data Security, Privacy, Regulatory.
Onshore conducts all of its operations are conducted within the United States, ensuring compliance with U.S. data security and privacy regulations, such a GDPR, HIPPAA, and CCPA. Onshore reduces security, legal and regulatory compliance risk associated with offshore outsourcing, providing peace of mind.
POSITIVE SOCIAL AND ECONOMIC IMPACT
Community Revitalization. Corporate Social Responsibility.
By creating high-quality jobs in rural areas, Onshore helps revitalize local economies, contributing to the long-term sustainability and growth of our small towns. Partnering with Onshore allows clients to support socially responsible initiatives by directly contributing to the economic development of underserved regions within the U.S.
Our process. Simple,
Seamless, Streamlined.
STEP 1
Join exploration call.
Tell us more about your business on a discovery call. We'll discuss team structure and approach, success criteria, timescale, budget, and required skill sets to see how we can help.
STEP 2
Discuss solution and team structure
Discuss solution and team structure. In a matter of days, we'll finalize your project specifications, determine the optimal engagement model (rural outsourcing engagement or staff augmentation), and onboard your team.
STEP 3
Get started and track performance.
Once we've agreed on milestones, we'll immediately get to work. We'll track progress, report updates, and continuously adapt to your needs.
(660) 395-4242