INDUSTRY: Aerospace
SERVICES: Cybersecurity, Managed Detection & Response (MDR), MDXR SOC, Application Vulnerability, Security Remediation
The Boeing Company is an American multinational corporation that designs, manufactures, and sells airplanes, rotorcraft, rockets, satellites, and missiles worldwide.
THE CHALLENGE
Boeing approached Onshore with a need to bring a suite of over 5,000 internal applications, using a wide variety of technologies and languages, into compliance with modern security standards.
THE RESULTS
THE SOLUTION
Onshore constructed a flexible team of security analysts and developers to carry out the analysis and remediation. Each application was scanned using Veracode, AppScan, and proprietary tools published by the Boeing security team to identify and catalog vulnerabilities. Following initial scanning and discovery, members of the Onshore team analyzed each vulnerability to identify the correct remediation approach on the application, web server, operating system, or hardware level. To reduce waste and rework, common remediation patterns were captured by an Onshore Solutions Architect as knowledgebase articles, code snippets, or automated scripts. As the team carried out the remediation, these patterns covered more than 60% of discovered vulnerabilities, cutting the final project timeline in half from initial estimates.
96%
Critical applications scanned within SLA
92%
Critical applications scanned within SLA
96%
Critical applications scanned within SLA
Panera Bread's Digital Transformation: Pioneering E-Commerce in Fast Casual Dining
Our digital strategies effectively leveraged Panera's kitchen capabilities, aligning them with digital ordering systems to reduce wait times and capture sales that would otherwise have been lost.
INDUSTRY: Fast Casual Food and Beverage
SERVICES:
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Data Management & Integration
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POS System Mgmt & Support
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Data Quality Assurance
-
Software Testing
-
Development & Integration
THE CHALLENGE
Panera Bread needed to maximize their kitchen’s high order capacity, which outpaced the front-of-house seating availability. This imbalance led to potential lost sales due to long customer wait times. To address this, Panera sought a digital solution to streamline orders and improve customer service while maximizing the output of their back-of-house operations.
THE SOLUTION
Onshore Outsourcing crafted solutions to enhance Panera’s operations and customer interactions: Menu Data Management: At the core of our solution was the implementation of a robust data management system housed on an Oracle Database, with apex forms designed to streamline common administration tasks. This system served as the unified source of truth for every menu item across Panera’s diverse channels—including mobile apps, in-store kiosks, and web platforms—ensuring consistent and reliable menu representations to prevent customer confusion and uphold brand integrity. Quality Assurance for Menu Data: Our quality assurance process was specifically designed to handle the complexities of Panera’s dynamic menu, which sees frequent updates including eight major overhauls annually tied to seasonal “Celebrations.” Our team ensured that every change was accurately reflected in the menu data—regional item availability, checking nutritional information, pricing, and tax compliance across different regions. Data accuracy both ensured compliance with local regulations and that customers received dependable information for making informed dietary choices while allowing Panera to safely and effectively test changes to product mix in various regions or even specific cafes. POS System Management: We delivered specialized POS support for the IRIS system focused on the operational needs of corporate and franchise cafes. This included handling administration requests and resolving incidents and outages reported by location managers. Our focused approach ensured that each cafe could maintain high operational efficiency and customer service standards, minimizing downtime and enhancing the overall dining experience. Quality Assurance for POS Development: Our comprehensive testing of the POS system covered all critical aspects—API integrity, system regression, functionality, integration robustness, user acceptance, and load capacity. This ensured that the POS system could handle peak loads, particularly during high-volume periods associated with Panera’s Celebrations. Further, to reduce costs and improve release cycle time, our teams automated the smoke and regression testing using the Selenium automation platform. Apple Pay Integration and Support: To modernize payment options and enhance customer convenience, Onshore Outsourcing supported the rollout of Apple Pay across all Panera cafés. Our teams worked diligently through overnight shifts to ensure a seamless integration of Apple Pay into the existing POS systems. To guarantee immediate resolution of any arising issues, we established a dedicated support hotline for each café during its Apple Pay implementation phase. This proactive approach allowed for rapid issue mitigation and, when necessary, swift rollbacks to maintain uninterrupted service and customer satisfaction. Foundation API Platform: Developed on AWS using Java and Spring, and interfaced through an Angular web front-end, the Foundation API platform was instrumental in integrating with the Café Systems—ROPE, KDS, and IRIS. This integration facilitated a cohesive ecosystem that streamlined operations and improved service delivery across all Panera cafés.
Rural Outsourcing: The Onshore Advantage
Selecting Onshore Outsourcing as the technology partner for Panera Bread’s digital transformation was pivotal in redefining their operational efficiency and customer engagement. Here’s why Onshore stood out as the superior choice: Embedded Agile Development: Our embedded presence within Panera’s Agile development teams allowed for a seamless integration of practices and rapid adaptation to Panera’s evolving needs. This agile engagement not only enhanced the collaborative efforts but also streamlined the development cycles, ensuring quick delivery of robust solutions tailored to Panera’s requirements. Cultural Understanding and Business Familiarity: Onshore’s deep-rooted understanding of local business practices and consumer expectations enabled us to design solutions that resonated with Panera’s market. Our approach was not just about implementing technology, but also about enhancing the customer experience in a way that felt natural and engaging to the end user. Cost-Effective Operations: The pilot project, set in direct competition with an offshore provider, demonstrated Onshore’s capability to deliver superior value at a lower total cost of ownership. This cost-effectiveness, coupled with high-quality results, made Onshore the preferred choice over offshore alternatives, leading to a long-term partnership aimed at technological advancement and growth. Strategic Impact: Higher Revenue & Better Customer Experience Our digital strategies allowed Panera to increase throughput at each cafe by aligning them with digital ordering systems to reduce wait times and capture sales that would have otherwise been lost. The enhanced POS system and reliable menu data management helped streamline operations, allowing Panera to serve more customers more efficiently, thus improving both customer satisfaction and profitability. Conclusion: Digital Transformation Driving Real Business Value Our partnership with Panera Bread demonstrates how targeted technological enhancements can transform operational efficiency and customer service in the fast casual dining industry. Onshore Outsourcing’s solutions enabled Panera to fully capitalize on their kitchen’s capabilities, setting new standards for customer service and operational efficiency.
THE RESULTS
10%
Increase in YoY Revenue per Cafe
18%
Increase in CSAT for Online Orders
22%
Reduction in Order Time
30%
Lower Total Cost of Ownership vs Offshore
City BBQ's Customer Support Evolution: Revolutionizing Service Delivery with AI-Driven Solutions
Onshore Outsourcing's cutting-edge AI solutions empowered City BBQ to transform their customer support, driving efficiency and elevating service quality.
INDUSTRY: Fast Casual Food and Beverage
SERVICES:
-
AI-Driven ServiceNow Migration
-
IT Support
THE CHALLENGE
City BBQ faced significant challenges with their existing ZenDesk platform, which was increasingly unable to scale alongside their growing business. This led to slower response times, decreased customer satisfaction, and higher operational costs. The platform's technological limitations also hindered the implementation of AI and automation, exacerbating onboarding delays and overall inefficiencies. To continue their growth trajectory and maintain high customer service standards, City BBQ needed a more robust, scalable ITSM solution.
THE SOLUTION
Onshore Outsourcing collaborated with City BBQ to migrate their customer support system from ZenDesk to ServiceNow, adopting an AI-first approach to address their challenges. Key elements of our solution included: AI-Powered Virtual Agent: We implemented a Virtual Agent within ServiceNow to provide instant responses to common customer queries, significantly reducing response times. Knowledge Management Enhancements: By integrating AI-driven Knowledge Suggestions, we improved the accuracy and efficiency of ticket resolutions, empowering agents with relevant solutions. Queue Management Automation: Our solution featured asynchronous chat and automated queue management, optimizing SLA performance and reducing manual workload, saving the equivalent of one full-time employee (FTE). Onboarding Acceleration: AI enhancements streamlined the employee onboarding process, reducing it from 14 days to just 2 days, enabling faster scaling of support teams. Advanced Integration with ServiceNow: We provided a seamless integration with existing CRM systems, including the deployment of the Screen Pop/Guided Ticket Experience, which further enhanced agent productivity and customer satisfaction
Rural Outsourcing: The Onshore Advantage
Choosing Onshore Outsourcing as the technology partner for City BBQ’s digital transformation was key to achieving their operational goals. Here’s what set Onshore apart: AI-First Approach: By prioritizing AI and automation, we provided City BBQ with a scalable and efficient support system that could grow alongside their business. Cultural and Operational Alignment: Our U.S.-based team ensured seamless communication and cultural alignment, offering faster, more personalized support. Cost-Effective, High-Quality Solutions: Onshore’s approach combined superior service with lower costs, enabling City BBQ to scale effectively without compromising on quality. Strategic Impact: The AI-driven enhancements not only reduced response times and operational costs but also significantly improved customer satisfaction and support efficiency, aligning with City BBQ’s commitment to excellence. Conclusion: Transforming Customer Support with AI Onshore Outsourcing’s partnership with City BBQ showcases the power of AI-driven solutions in revolutionizing customer support operations. The successful migration to ServiceNow and the implementation of advanced AI features enabled City BBQ to deliver exceptional service at scale, reducing costs and enhancing customer satisfaction. This transformation highlights the strategic impact of choosing a forward-thinking partner like Onshore Outsourcing to drive business success.
THE RESULTS
50%
Reduction in Response Times
20%
Reduction in Operational Costs
30%
Improvement in First-Call Resolution
66%
AI Accuracy Growth
OrderPerfect.ai's GenAI-Powered Natural Language Ordering: Revolutionizing the Restaurant Industry
Onshore Outsourcing designed and developed a GenAI-powered product for OrderPerfect.ai, enabling seamless natural language ordering across multiple communication channels.
INDUSTRY: Technology
SERVICES:
-
AI Software Development
-
GenAI Integration
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RAG Pipeline Development
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POS System Integration
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Telephony System Integration
THE CHALLENGE
OrderPerfect.ai recognized a growing need in the restaurant industry to streamline the ordering process through advanced AI technologies. The challenge was to create a scalable solution that could handle real-time interactions across multiple channels—such as phone, email, and text—while integrating seamlessly with existing POS systems. This solution needed to enhance customer experience, reduce labor costs, and capture orders that might otherwise be missed.
THE SOLUTION
Onshore Outsourcing delivered a powerful SaaS platform for OrderPerfect.ai, leveraging cutting-edge Generative AI models from OpenAI. The platform was built to optimize latencies for real-time conversations and integrate smoothly with various POS systems. The solution included: GenAI Integration: Utilizing the latest AI models to power conversational agents capable of handling complex customer interactions across multiple channels. AI Software Development: Designing and developing the platform with technologies like Typescript, NodeJS, React, and CosmosDB, ensuring a robust and scalable architecture. RAG Pipeline Development: Implementing Retrieval-Augmented Generation (RAG) to enhance the accuracy and relevance of AI-driven responses. Telephony System Integration: Seamlessly integrating telephony systems to manage voice-based orders efficiently. POS System Integration: Ensuring compatibility with existing restaurant POS systems for a smooth deployment process. Outcomes Increased Order Capture: Restaurants using the platform experienced a significant increase in order capture, as the AI-driven system efficiently handled multiple channels and reduced missed orders. Enhanced Customer Experience: The platform improved customer satisfaction by providing a seamless and intuitive ordering experience across preferred communication channels. Reduced Operational Costs: By automating the order-taking process, restaurants were able to reduce labor costs associated with manual order management.
Rural Outsourcing: The Onshore Advantage
Onshore Outsourcing’s ability to rapidly design, develop, and deploy a scalable AI-powered solution for OrderPerfect.ai highlights the strengths that set us apart: Expertise in GenAI: Our deep expertise in Generative AI and AI consulting ensured the successful development of a sophisticated NLO platform that meets the needs of a fast-paced and competitive market. Scalable and Flexible Solutions: The platform was designed to scale as demand grows, providing OrderPerfect.ai with the flexibility needed to adapt to market changes. Rural Advantage: Leveraging skilled talent from rural areas, Onshore delivered a cost-effective solution without compromising on quality, while contributing to local economic development. Conclusion: A Game-Changer in Restaurant Ordering With Onshore Outsourcing's innovative GenAI-powered platform, OrderPerfect.ai has successfully launched a product that is revolutionizing the restaurant industry. The platform not only enhances operational efficiency but also sets a new standard for customer interaction and satisfaction in a tech-driven marketplace.
THE RESULTS
30%
Increased Phone Order Capture
20%
Reduction in Operational Costs
23%
Increase in Upsells
66%
AI Accuracy Growth
Jones Lang LaSalle’s (JLL) Global IT Support Transformation: Delivering White-Glove Service in Commercial Real Estate
Our high-touch IT support strategies improved JLL’s end-user and customer experience (CX), providing seamless Tier 1 and Tier 2 support across their global operations.
"Since the TSC transition to your team, I have had nothing but positive feedback from the business. I attribute this to your hard work and passion for service delivery. Thank you for doing such a superior job."
– D. Edward Wagoner, Chief Information Officer Americas at JLL
INDUSTRY: Commercial Real Estate
SERVICES:
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IT Support
-
Knowledge Mgmt.
-
Quality Assurance
-
Continuous Improvement
THE CHALLENGE
JLL, a leading global commercial real estate firm, needed to elevate their IT support to provide a white-glove experience for their customers and revenue-generating teams using the OneView suite of real-estate applications. The challenge was to deliver a level of personalized, non-scripted service that would meet stringent security and compliance standards across their global operations, all while ensuring a single point of contact for their customer base.
THE SOLUTION
Onshore Outsourcing crafted a comprehensive support solution that addressed JLL’s specific needs: High-Touch, Personalized Support: Onshore provided JLL with a cost-effective, high-touch support solution for their OneView applications. This included a stable, culturally aligned workforce with no language or cultural barriers. We assigned subject matter experts for each product within the OneView suite, ensuring personalized service with direct communication between product owners and support personnel. Continuous Improvement Process: We implemented a Continuous Improvement Process to consistently enhance quality assurance measures and knowledge management solutions, helping to measure progress against defined goals. This process ensured that our support evolved in line with JLL’s needs, maintaining high service standards. Onboarding Program: Onshore also introduced an onboarding program designed to help JLL’s new employees integrate quickly and seamlessly into their roles, reducing downtime and accelerating productivity.
Rural Outsourcing: The Onshore Advantage
Choosing Onshore Outsourcing as JLL’s IT support partner brought several unique advantages: Cultural Alignment and Stability: Our workforce, rooted in small-town America, provided a stable, committed, and culturally aligned team that could deliver the high level of attentiveness JLL required. This cultural alignment helped us provide non-scripted, personal support that offshore providers could not match. Cost-Effective Operations: Onshore’s domestic outsourcing model proved to be more cost-effective while delivering superior service levels, meeting and exceeding JLL’s high standards for IT support. High-Level Security and Compliance: Our approach ensured that JLL’s stringent security and compliance requirements were consistently met, providing peace of mind across their global operations. Strategic Impact: Enhanced Productivity and Satisfaction Onshore’s solutions allowed JLL to achieve new levels of employee productivity and customer satisfaction. By establishing a single point of contact, we improved the handling of security and compliance concerns, ensuring they were identified, monitored, and mitigated effectively. Conclusion: Transforming IT Support for a Global Leader in Real Estate Our partnership with JLL highlights how tailored, high-touch IT support can enhance both operational efficiency and customer satisfaction in a global context. Onshore Outsourcing’s commitment to continuous improvement and cultural alignment made us the ideal partner for JLL’s IT support transformation, delivering results that offshore alternatives simply couldn’t match.
THE RESULTS
92%
First Contact Resolution (FCR)
95%
Customer Satisfaction (CSAT)
26s
Average Speed of Answer (ASA)
Transforming IT Support: How Onshore Outsourcing Delivered Consistent, High-Quality Service and Enhanced User Satisfaction for McWane’s Global Operations
Onshore Outsourcing partnered with McWane to revamp their IT support, ensuring seamless global operations and significantly enhancing user satisfaction by up to 60%.
"Onshore's IT support and ServiceNow expertise have positively impacted our global IT operations at McWane. Their collaborative approach and support have boosted user satisfaction by 45%, largely due to reduced incident resolution times. They've helped us optimize our ServiceNow processes, with notable successes like our popular client portal. We confidently endorse Onshore to organizations seeking to improve their IT operations and gain value from ServiceNow Support Services."
-Lynn Lovelady, CIO McWane
INDUSTRY: Manufacturing
SERVICES:
-
Level 1 & Level 2 Managed IT Services
-
ServiceNow Support
THE CHALLENGE
McWane, a global leader in water distribution and infrastructure, faced significant challenges with its IT support. The reliance on an offshore provider led to communication breakdowns due to language and cultural barriers, resulting in high ticket volumes, unresolved issues, and frequent help desk attrition. These issues frustrated users and stalled critical initiatives, leaving the executive team without the high-level service they needed. McWane needed a reliable, culturally aligned IT support solution to restore confidence, reduce user frustration, and ensure consistent, high-quality service across all divisions.
THE SOLUTION
Onshore Outsourcing implemented a comprehensive IT support solution tailored to McWane’s needs: Transition of Tier 1 and 2 Support: Within 60 days, Onshore seamlessly transitioned McWane’s IT support without service disruptions, establishing a 24x7x365 support center to overcome time zone challenges and deliver consistent service. Cultural Alignment and Communication: U.S.-based rural teams eliminated language and cultural barriers, ensuring clear communication and reducing user frustration. Continuous Improvement: Onshore implemented a Continuous Improvement Process focused on quality assurance, knowledge management, training, and customer satisfaction (CSAT) initiatives. This process included rigorous root cause analysis (RCA) to prevent recurring issues. VIP Support Program: Onshore developed and implemented a VIP support program, providing white-glove services to McWane’s executive team, ensuring they received the highest level of personalized support.
Rural Outsourcing: The Onshore Advantage
Selecting Onshore Outsourcing as McWane’s IT support partner was instrumental in addressing their IT challenges and enhancing global operations. Here’s why Onshore stood out: Cultural Alignment and Stability: Onshore’s U.S.-based rural teams provided a stable workforce that eliminated language and cultural barriers, leading to improved communication and reduced user frustration. Cost-Effective and High-Quality Service: Onshore’s rural sourcing model delivered a cost-efficient alternative to offshore outsourcing while maintaining high service quality. 24x7x365 Support: Operating within U.S. time zones, Onshore provided round-the-clock support that aligned with McWane’s global operations, ensuring quicker response times and better SLA adherence. Conclusion: Empowering McWane’s IT Operations McWane’s partnership with Onshore Outsourcing transformed their IT support, significantly improving user satisfaction and operational efficiency. Onshore’s culturally aligned, U.S.-based support, combined with a commitment to continuous improvement, provided McWane with the reliable, high-quality IT services they needed to support their global operations and future growth.
THE RESULTS
92%
First Contact Resolution (FCR)
98%
Improved Customer Satisfaction (CSAT)
60s
Average Speed of Answer (ASA)
Ameren’s Cybersecurity Evolution: Fortifying IT Infrastructure for a Secure Future
Onshore Outsourcing delivered comprehensive cybersecurity solutions for Ameren, ensuring seamless integration, compliance, and operational efficiency across their extensive IT landscape.
INDUSTRY: Utilities
SERVICES:
-
Identity & Access Mgmt.
-
Sailpoint Administration
-
Security Provisioning
-
Security System Integration
THE CHALLENGE
Ameren Corporation, a Fortune 500 public utility provider, faced significant challenges in managing its cybersecurity infrastructure. With fragmented physical and cyber security systems, talent shortages in IAM SailPoint administration, and operational risks due to impending retirements within their security provisioning team, Ameren's ability to maintain compliance and keep critical IT projects on track was at risk. The company needed an integrated, scalable solution to unify their systems, fill talent gaps, and ensure operational continuity.
THE SOLUTION
Onshore Outsourcing provided Ameren with a robust, multi-faceted cybersecurity solution, addressing each challenge with precision and expertise: Security System Integration: Onshore unified Ameren’s fragmented physical and cyber security systems into a robust IT platform, managed 24/7 by a dedicated support team. This integration included the management of 47 critical applications, ensuring seamless operations, regulatory compliance, and timely software upgrades. Regulatory Compliance Support: We offered ongoing support for regulatory reporting and IT project management, ensuring that Ameren remained compliant with industry standards while keeping their critical IT projects on track. IAM SailPoint Administration: Onshore filled Ameren’s talent gap by providing skilled administrators to manage IAM SailPoint audits and certification campaigns. Our team implemented best practices, thorough documentation, and continuous process improvements, strengthening Ameren’s IAM infrastructure. Security Provisioning: To preserve tribal knowledge during team retirements, Onshore documented essential processes and implemented a full-service security provisioning solution. We ensured a smooth transition with staggered administrator onboarding, maintaining an effective and fully staffed security team.
Rural Outsourcing: The Onshore Advantage
Selecting Onshore Outsourcing as Ameren’s cybersecurity partner was crucial in overcoming their operational challenges. Our proximity and cultural alignment with Ameren enabled us to deliver customized, high-quality solutions with unmatched responsiveness. Proximity and Cultural Alignment: Being located within the same state allowed for quick responses and on-site support, while our deep understanding of regional business practices ensured our solutions were tailored to Ameren’s specific needs. Stable, Cost-Effective Workforce: Onshore’s U.S.-based talent offered lower costs compared to urban or offshore alternatives, coupled with a stable workforce that ensured consistent and reliable service. Strategic Impact: By streamlining operations and enhancing security, Onshore’s solutions significantly improved Ameren’s operational efficiency, compliance, and customer satisfaction. Conclusion: Transforming Cybersecurity into a Strategic Asset Onshore Outsourcing’s partnership with Ameren transformed their cybersecurity infrastructure, providing seamless integration, skilled administration, and robust operational support. Our comprehensive approach not only addressed Ameren’s immediate challenges but also positioned them for sustained success in the future.
THE RESULTS
80%
Increase in Productivity
92%
Resolution Rate in Security Provisioning
90%
Decline in App. Support Issues
94%
Resolution Rate in IAM Admin.
50%
Decline in Misrouted Tickets
INDUSTRY: Manufacturing & Retail
SERVICES:
-
Cybersecurity
-
Level 1 & 2 Global Identity & Access Mgmt.
-
Continuous Improvement
Empowering Growth: How Onshore Outsourcing Streamlined IAM Operations and Enabled NIKE’s Focus on Strategic Innovation
Onshore Outsourcing partnered with Nike to streamline their Identity and Access Management (IAM) operations, enabling Nike to focus on strategic initiatives and maintain robust security across its global workforce.
"I cannot even begin
to express how well they've performed without tears of joy interrupting my words."
-Director, IAM Operations, Nike, Inc.
THE CHALLENGE
As Nike rapidly expanded, their internal IAM team became overwhelmed with the growing IT demands of managing a vast array of software applications and security needs. This operational strain hindered their ability to focus on strategic projects, resulting in inefficiencies and potential security risks. Nike needed a solution to offload routine tasks, ensure secure access for over 60,000 global employees, and enable their internal team to focus on driving the business forward.
THE SOLUTION
Onshore Outsourcing established a dedicated IAM team to handle all Tier 1 and Tier 2 support tasks, including incident management, access provisioning, and certificate management. This 24/7 operation ensured seamless, round-the-clock access for Nike’s global workforce, alleviating the burden on their internal team and allowing them to focus on more strategic initiatives. Key Components of Our Solution: Identity and Access Management (IAM) Team: We provided comprehensive Tier 1 and Tier 2 support, including incident response, request fulfillment, and access audits, ensuring secure and efficient access management. Continuous Improvement Program: To maintain top-tier work quality, we implemented continuous improvement initiatives, including KPI reporting, quality monitoring, and team training. This proactive approach reduced support volume, accelerated resolution times, and enhanced overall efficiency. Technology Integration: We utilized leading technologies like SailPoint Identity IQ, Okta, CyberArk, and ServiceNow, among others, to ensure a robust and scalable IAM system. Key Technologies: -SailPoint Identity IQ (IIQ) -Okta -CyberArk -IBM AS400 -ServiceNow -Active Directory
Rural Outsourcing: The Onshore Advantage
Onshore Outsourcing’s partnership with Nike went beyond mere service provision. Here’s what made Onshore the superior choice: Embedded Cultural Understanding: With a team based in the U.S., our agents possessed a superior cultural understanding, enabling more effective and tailored support compared to offshore alternatives. This alignment with Nike’s business culture facilitated smoother communication and enhanced customer satisfaction. Continuous Improvement and Quality: Our continuous improvement initiatives and dedicated focus on maintaining high standards led to improved efficiency and service quality, earning us the trust to expand our responsibilities within Nike’s operations. Strategic Impact: By handling routine IAM tasks, we freed Nike’s internal team to focus on strategic projects, directly contributing to Nike’s ability to innovate and grow without compromising security or efficiency. Conclusion: Driving Strategic Focus and Operational Efficiency Through Onshore Outsourcing’s dedicated IAM support, Nike transformed its access management operations, allowing their internal team to focus on innovation and growth. Our continuous improvement programs and culturally aligned U.S.-based team ensured that Nike’s IAM system remained robust and adaptable as the company continued its rapid expansion.
THE RESULTS
99%
Ticket Quality
100%
SLA Compliance
1.29%
Manual Submission Error Rate
Jones Lang LaSalle's IoT Device Testing Enhancement: Elevating Real Estate Efficiency through Advanced Development
Our development services, training, and analytics empowered JLL to improve the overall user experience with their IoT devices, optimizing real estate operations and enhancing property management capabilities. .
INDUSTRY: Construction
SERVICES:
-
Software Development
THE CHALLENGE
Jones Lang LaSalle (JLL), a Fortune 500 company specializing in real estate and investment management, faced a shortage of development resources for building software to test their IoT devices. With operations in over 80 countries and more than 100,000 employees, JLL needed to efficiently test and implement IoT technology across its vast portfolio of properties. The lack of resources presented a significant challenge in architecting, developing, and maintaining these systems, which were essential for monitoring property metrics such as temperature, occupancy, and actionable alerts.
THE SOLUTION
Onshore Outsourcing partnered with JLL to deliver a comprehensive solution focused on enhancing their IoT systems through robust development services. IoT Device Development and Testing: Using technologies like C#, .NET, SQL Server, Azure, and Angular.js, our team built a Proof of Concept (POC) software system that allowed JLL to monitor and test their IoT devices. This system included the ability to report on critical metrics such as temperature, room occupancy, and other actionable items for select properties, streamlining operations and improving property management. Scalable Development Support: Our development services provided JLL with the necessary architecture to not only test their IoT devices but also scale these solutions across multiple locations. This ensured that JLL could quickly expand their IoT technology implementation without delays or inefficiencies. Training and Analytics Integration: Onshore also provided specialized training and analytics support to further improve the overall user experience for JLL’s internal teams, ensuring they could effectively leverage the new system and make data-driven decisions based on the collected IoT data. Outcomes Improved Operational Efficiency: The introduction of IoT monitoring allowed JLL to make real-time adjustments to their property management strategies, improving efficiency across their global real estate portfolio. Enhanced Property Management: With the ability to track key metrics such as temperature and occupancy, JLL could maintain optimal conditions across their properties, enhancing tenant satisfaction. Scalable Solutions: Onshore's architecture enabled JLL to seamlessly expand their IoT technology implementation, allowing for further innovation and property management improvements in the future. Security System Integration: Onshore unified Ameren’s fragmented physical and cyber security systems into a robust IT platform, managed 24/7 by a dedicated support team. This integration included the management of 47 critical applications, ensuring seamless operations, regulatory compliance, and timely software upgrades. Regulatory Compliance Support: We offered ongoing support for regulatory reporting and IT project management, ensuring that Ameren remained compliant with industry standards while keeping their critical IT projects on track. IAM SailPoint Administration: Onshore filled Ameren’s talent gap by providing skilled administrators to manage IAM SailPoint audits and certification campaigns. Our team implemented best practices, thorough documentation, and continuous process improvements, strengthening Ameren’s IAM infrastructure. Security Provisioning: To preserve tribal knowledge during team retirements, Onshore documented essential processes and implemented a full-service security provisioning solution. We ensured a smooth transition with staggered administrator onboarding, maintaining an effective and fully staffed security team.
Rural Outsourcing: The Onshore Advantage
Onshore Outsourcing’s expertise in .NET maintenance and development provided JLL with the tailored support they needed to overcome resource limitations and fully leverage IoT technology. Embedded Expertise: Our U.S.-based teams worked closely with JLL’s internal stakeholders to ensure that the solution met their unique needs. The close collaboration allowed for agile development cycles and faster implementation of new features, ensuring that JLL could maintain their competitive edge. Cultural Understanding: Onshore’s focus on U.S.-based talent and deep understanding of local market conditions enabled us to deliver a solution that aligned with JLL’s operational goals while supporting their global reach. Cost-Effective Operations: By partnering with Onshore, JLL benefited from a cost-effective solution that provided superior results compared to offshore alternatives, reinforcing the value of domestic outsourcing. Conclusion: Enhancing Real Estate Management with IoT Solutions Onshore Outsourcing’s partnership with JLL enabled the company to expand its use of IoT devices, improving property management and tenant satisfaction across its global portfolio. Through innovative development and scalable solutions, Onshore helped JLL unlock the full potential of IoT technology, driving operational efficiency and long-term growth.
THE RESULTS
Embedded Expertise for Agile Development: Our U.S.-based teams worked closely with JLL to enable agile development and rapid feature implementation, maintaining their competitive edge.
Cost-Effective, Culturally Aligned Solutions: Onshore delivered a cost-efficient solution tailored to JLL’s local and global operational goals, outperforming offshore alternatives.
PulteGroup's Digital Transformation: Optimizing Resources for Strategic Development
Onshore Outsourcing provided essential staff augmentation, enabling PulteGroup to rebuild its business-critical systems while staying on budget, allowing the internal team to focus on strategic initiatives.
INDUSTRY: Construction
SERVICES:
-
Software Development
THE CHALLENGE
PulteGroup, the third-largest home construction company in the U.S., was focused on a major overhaul of its corporate systems, aiming to modernize their infrastructure while staying within a tight budget. They also needed to enhance customer-facing applications to improve both internal processes and the customer purchasing experience. However, they lacked sufficient internal resources to tackle both the volume and complexity of these projects. Pulte sought a partner that could manage maintenance and handle simpler development tasks, freeing up their senior experts for high-level strategic planning and technical innovation.
THE SOLUTION
Onshore Outsourcing deployed a team of 38 resources, staggered over 5 teams, to support Pulte’s high-priority business-critical systems rebuild. We provided the expertise to manage day-to-day development and maintenance tasks, allowing Pulte’s in-house team to focus on long-term strategic planning and complex technical solutions. .NET Maintenance & Development: Our team provided continuous maintenance and development support for Pulte’s systems using C#, .NET, SQL Server, and REST APIs hosted in Azure. This included creating scalable and efficient systems to enhance vendor interactions, streamline internal operations, and reduce time to market for new properties. Sitecore Integration: We worked closely with Pulte’s teams to integrate Sitecore into their digital platform, ensuring a smooth customer experience while allowing Pulte to focus on their aggressive roadmap for corporate systems and new application development. Resource Optimization: By absorbing the maintenance and simpler development tasks, Onshore allowed Pulte’s most senior and knowledgeable team members to dedicate their time to the roadmap’s strategic initiatives. Outcomes Completion of a new interactive platform to engage customers and better manage vendor interactions. Significant reduction in time to market for new properties within Pulte projects. Streamlined internal processes, enhancing both operational efficiency and the customer experience. .NET Maintenance & Development: Our team provided continuous maintenance and development support for Pulte’s systems using C#, .NET, SQL Server, and REST APIs hosted in Azure. This included creating scalable and efficient systems to enhance vendor interactions, streamline internal operations, and reduce time to market for new properties. Sitecore Integration: We worked closely with Pulte’s teams to integrate Sitecore into their digital platform, ensuring a smooth customer experience while allowing Pulte to focus on their aggressive roadmap for corporate systems and new application development. Resource Optimization: By absorbing the maintenance and simpler development tasks, Onshore allowed Pulte’s most senior and knowledgeable team members to dedicate their time to the roadmap’s strategic initiatives. Outcomes Completion of a new interactive platform to engage customers and better manage vendor interactions. Significant reduction in time to market for new properties within Pulte projects. Streamlined internal processes, enhancing both operational efficiency and the customer experience. Security System Integration: Onshore unified Ameren’s fragmented physical and cyber security systems into a robust IT platform, managed 24/7 by a dedicated support team. This integration included the management of 47 critical applications, ensuring seamless operations, regulatory compliance, and timely software upgrades. Regulatory Compliance Support: We offered ongoing support for regulatory reporting and IT project management, ensuring that Ameren remained compliant with industry standards while keeping their critical IT projects on track. IAM SailPoint Administration: Onshore filled Ameren’s talent gap by providing skilled administrators to manage IAM SailPoint audits and certification campaigns. Our team implemented best practices, thorough documentation, and continuous process improvements, strengthening Ameren’s IAM infrastructure. Security Provisioning: To preserve tribal knowledge during team retirements, Onshore documented essential processes and implemented a full-service security provisioning solution. We ensured a smooth transition with staggered administrator onboarding, maintaining an effective and fully staffed security team.
Rural Outsourcing: The Onshore Advantage
Choosing Onshore Outsourcing as the technology partner enabled Pulte to meet its ambitious goals without overstretching internal resources. Flexible Staffing Model: We provided an easily scalable solution, starting with smaller teams and growing as the project demands increased. This staggered onboarding approach ensured Pulte always had the right level of support without over-committing resources prematurely. Cost-Effective Operations: Our domestic outsourcing model offered a cost-effective alternative to offshore solutions while ensuring high-quality communication and collaboration. This resulted in Pulte completing their critical system rebuild on time and within budget. Cultural Understanding and Industry Expertise: Onshore’s deep understanding of the construction and homebuilding industry allowed us to tailor our solutions to meet Pulte’s specific needs, ensuring that our services aligned with their long-term business goals. Conclusion: Empowering PulteGroup's Vision for the Future Through our staff augmentation and development services, Onshore Outsourcing empowered PulteGroup to realize its vision for a modern, interactive platform that enhanced both customer and vendor interactions while streamlining internal processes. By partnering with Onshore, Pulte was able to focus its internal resources on strategic planning and innovation, resulting in improved operational efficiency and a superior customer experience. Proximity and Cultural Alignment: Being located within the same state allowed for quick responses and on-site support, while our deep understanding of regional business practices ensured our solutions were tailored to Ameren’s specific needs. Stable, Cost-Effective Workforce: Onshore’s U.S.-based talent offered lower costs compared to urban or offshore alternatives, coupled with a stable workforce that ensured consistent and reliable service. Strategic Impact: By streamlining operations and enhancing security, Onshore’s solutions significantly improved Ameren’s operational efficiency, compliance, and customer satisfaction. Conclusion: Transforming Cybersecurity into a Strategic Asset Onshore Outsourcing’s partnership with Ameren transformed their cybersecurity infrastructure, providing seamless integration, skilled administration, and robust operational support. Our comprehensive approach not only addressed Ameren’s immediate challenges but also positioned them for sustained success in the future.
THE RESULTS
Flexible, Scalable Teams: Our staffing model allowed Pulte to scale teams as needed, ensuring optimal support without over-committing resources, leading to efficient project execution.
Cost-Effective Domestic Solutions: Onshore’s U.S.-based outsourcing provided a budget-friendly alternative to offshore models, ensuring timely completion of critical system rebuilds with seamless collaboration.
Seaboard Marine's AS400 Modernization: Streamlining Legacy Systems for Enhanced Flexibility
Onshore Outsourcing provided a cutting-edge solution to help Seaboard Marine modernize their legacy AS400 system, enabling them to maintain operational efficiency while introducing flexibility and improving user experience through a new interface.
INDUSTRY: Logistics
SERVICES:
-
Software Development
THE CHALLENGE
Seaboard Marine, a leader in ocean transportation across the Western Hemisphere, relied heavily on their AS400 system for daily operations. However, as the AS400 platform aged, the expertise needed to maintain and enhance it became scarce. Seaboard Marine recognized the need for a more modern solution that could eventually replace the AS400 interface, improving flexibility, user experience, and support capabilities.
THE SOLUTION
Onshore Outsourcing provided a comprehensive solution to address Seaboard Marine’s needs: Modern Interface Design: Our team, led by a skilled Software Architect, designed a new user interface using Java and Spring Boot, allowing Seaboard Marine to gradually transition away from the AS400 system. This approach provided the flexibility to maintain critical AS400 functionalities while integrating them into a more modern framework. AS400 Screen Conversion: The development team at Onshore converted the AS400 screen functionalities into a Java application, ensuring that Seaboard Marine’s operations could continue smoothly while gaining the benefits of a more user-friendly and flexible interface. Outcomes Improved User Interface: Seaboard Marine now benefits from a modern interface that is easier to use and better supported, which improves the efficiency of their daily operations. Ongoing Modernization: This initiative laid the groundwork for a gradual and ongoing modernization of the AS400 system, providing Seaboard Marine with a scalable solution that can evolve with their business needs.
Rural Outsourcing: The Onshore Advantage
Partnering with Onshore Outsourcing gave Seaboard Marine a distinct advantage in modernizing their legacy systems while maintaining operational continuity: Expertise in Legacy Systems: Onshore’s deep understanding of both legacy systems like AS400 and modern technologies like Java and Spring Boot allowed us to deliver a seamless integration that enhanced functionality without disrupting business operations. Cost-Effective and Flexible Solutions: Our approach provided a cost-effective way for Seaboard Marine to modernize their IT infrastructure. By utilizing domestic talent and a flexible staffing model, Onshore offered a solution that was not only technically sound but also economically viable. Conclusion: A Future-Ready IT Environment Seaboard Marine’s partnership with Onshore Outsourcing exemplifies how legacy systems can be effectively modernized to meet contemporary business needs. With a new interface built on modern technologies, Seaboard Marine is well-positioned to continue its leadership in ocean transportation with a more agile and user-friendly IT environment.
THE RESULTS
Improved User Interface - Seaboard Marine now enjoys a user-friendly, well-supported interface that enhances daily operational efficiency
Ongoing Modernization - This initiative set the stage for ongoing AS400 modernization, giving Seaboard Marine a scalable, evolving solution.
Mastercard's Merchant Data Services: Scaling for Global Growth
Onshore Outsourcing empowered Mastercard with scalable and cost-effective data solutions, enabling the company to expand its Merchant Data Services and handle billions of transactions while delivering valuable market insights and economic intelligence.
INDUSTRY: Financial Services
SERVICES:
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Data Services
THE CHALLENGE
Mastercard, a global payments technology company operating in over 210 countries, needed a specialized workforce solution to expand its Merchant Data Services. This solution had to be cost-effective, flexible, and scalable to process and analyze data from over 28 million merchant locations and more than 22 billion transactions annually. Without the right solution, Mastercard risked limiting its ability to deliver crucial market insights to its customers.
THE SOLUTION
Onshore Outsourcing provided a comprehensive, scalable solution through its rural delivery centers, offering a range of specialized services: Data Services (Cleansing, ETL, Analysis, Reporting): Onshore processed and visualized vast amounts of data from millions of merchant locations, enabling Mastercard to extract and deliver valuable insights to its customers. This involved data cleansing, ETL (Extract, Transform, Load) processes, analysis, and reporting to ensure accurate and actionable results. Application Development (.NET and Java): We supported Mastercard by building and extending software applications to enhance their Merchant Data Services platform. Software Testing (Functional and Performance): Onshore’s testing ensured that Mastercard's applications were reliable and could scale to meet global demands. We conducted functional and performance testing to ensure quality, efficiency, and system stability. Monitoring and Automation: Leveraging Unix/K-Shell scripting for task automation, Onshore optimized system monitoring, enabling faster processing and error resolution to maintain smooth operations.
Rural Outsourcing: The Onshore Advantage
Onshore Outsourcing’s rural delivery model provided significant advantages for Mastercard’s Merchant Data Services expansion. Our approach ensured consistent, high-quality results while delivering cost savings and scalability unmatched by offshore providers. Key benefits included: Cost-Effective Operations: Onshore’s rural delivery centers in locations like Macon, Missouri, offered Mastercard a 30% reduction in operational costs without sacrificing quality or performance. Scalable Workforce: Our ability to flexibly scale the workforce to meet growing data demands was crucial for Mastercard as they expanded their global Merchant Data Services. Low Attrition and Expertise: Onshore’s rural workforce, known for its stability and low attrition rates, ensured that Mastercard had access to a skilled and consistent team over time. Conclusion: Driving Global Growth Through Scalable Data Solutions Onshore Outsourcing’s partnership with Mastercard allowed the company to successfully expand the global reach of its Merchant Data Services while maintaining cost-effectiveness and operational efficiency. By providing flexible, scalable workforce solutions and delivering critical data insights, Onshore played a pivotal role in Mastercard’s ability to meet the dynamic demands of a data-driven industry.
THE RESULTS
30%
Immediate Cost Savings
22M
Merchant's data processed
22B
Supported annual transactions
Enabled Mastercard to deliver critical market insights and economic intelligence to customers globally
AARP's QA Transformation: Elevating Quality Assurance through Automation and Manual Testing
Onshore Outsourcing provided AARP with advanced automated and manual QA solutions, enabling them to meet their IT transformation goals while retaining their skilled QA team.
"Onshore’s unique model has proven to deliver reliable personnel with up-to-date IT
skills and expertise for solving our testing problems and enhancing our customer
delivery. The Onshore team’s expertise in tools administration established our
JIRA and Confluence platforms from the ground up changing the way we do our daily work.
We are proud to be called a client of Onshore!"
-Diane Fennell, Director Vendor Mgmt, AARP
INDUSTRY: Insurance
SERVICES:
-
Test Automation
-
Software Quality Assurance
-
JIRA Administration
THE CHALLENGE
AARP, a leading advocacy group with over 38 million members, faced a significant challenge as their IT transformation outpaced their internal QA capabilities. With a strategic goal to achieve 80% QA automation, AARP needed to enhance their testing velocity without expanding their team. The pressure to cover extensive regression testing while transitioning to a more automated process necessitated an external solution that could align with their high standards and evolving needs.
THE SOLUTION
Onshore Outsourcing developed tailored solutions to address AARP's QA challenges and support their IT transformation goals: Automation Framework Development: We created proprietary automation frameworks designed to empower AARP's existing manual QA team. These frameworks facilitated the swift creation of automation stories, enabling AARP to transition towards their 80% automation goal without expanding their workforce. Cross-Training Initiatives: Onshore took the lead in cross-training AARP’s QA team on automation processes. This training ensured that AARP’s existing staff, who were already familiar with their systems, projects, and test suites, could seamlessly evolve into automation engineers. This approach leveraged the team’s existing knowledge base while enhancing their technical skill set. Enhanced Regression Velocity: By implementing these automation frameworks, Onshore significantly increased the velocity of AARP’s regression testing. Our efforts added 226 automated test cases to the regression suites, providing broader test coverage without the need for additional staffing.
Rural Outsourcing: The Onshore Advantage
Onshore Outsourcing’s approach was instrumental in transforming AARP’s QA capabilities, delivering both immediate and long-term benefits: Expert-Led Automation Training: Our cross-training initiatives ensured that AARP’s existing QA staff could transition into automation roles, retaining their valuable system knowledge while advancing their skills. Cost-Effective Transformation: Onshore’s solutions allowed AARP to enhance their QA capabilities and progress towards their automation goals without increasing their team size or budget, demonstrating superior value over traditional offshore options. Long-Term Partnership: Onshore’s commitment to continuous improvement and expertise in tools administration—evident in our establishment of AARP's JIRA and Confluence platforms—solidified a long-term partnership built on trust and shared success. Strategic Impact: Accelerated QA Velocity & Enhanced Testing Coverage By integrating automation frameworks and cross-training AARP’s QA team, Onshore Outsourcing significantly improved AARP’s testing processes. The increased regression velocity and comprehensive coverage allowed AARP to meet their transformation goals, enhance customer delivery, and maintain their high standards of quality. Conclusion: Empowering Transformation Through Strategic QA Solutions Onshore Outsourcing’s collaboration with AARP highlights how targeted automation strategies and expert training can drive substantial improvements in QA processes. Our solutions empowered AARP to achieve their automation goals while retaining their skilled workforce, ultimately enhancing their operational efficiency and ensuring the success of their IT transformation.
THE RESULTS
226
Automated Test Cases created
100%
Of Goal to Automate QA
100%
Within Budget without incurring additional costs
Centene's Operational Efficiency Transformation: Streamlining Healthcare Reporting and IT Support
Onshore Outsourcing's scalable, cost-effective support solutions significantly reduced report development time and improved customer service, helping Centene meet tight state deadlines with enhanced operational efficiency.
INDUSTRY: Healthcare
SERVICES:
-
Data Modernization
-
BI Report Development
-
Application Support
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Functional and Performance Testing
THE CHALLENGE
Centene, a leading managed care company ranked No. 25 on the 2023 Fortune 500, faced two major challenges. First, they needed to enhance their customer service experience by reducing turnaround times for support tickets. Second, they were overwhelmed by the demand for new reports driven by business acquisitions and state compliance regulations. Both solutions had to be low-cost and flexible to support a constantly growing user base and meet tight deadlines for report development, all while maintaining high-quality standards.
THE SOLUTION
Onshore Outsourcing provided a dual solution focused on operational efficiency: Business Intelligence Application Support: To tackle Centene’s support desk challenge, we embedded high-level resources to assess, document, and optimize processes at Centene’s facilities. Leveraging our rural delivery center in Macon, Missouri, and industry-standard ITIL practices, we improved the client’s customer service experience by reducing ticket resolution times from days to under 30 minutes. This improved user experience and increased adoption of support services. Reporting Process Optimization: We used best practices in requirements gathering, technical design, and user acceptance testing to streamline report development. Onshore’s rural outsourcing model allowed Centene to meet multiple state deadlines with high-quality reports, delivered on time and within budget. Our user-centric approach and low-cost rural model enabled immediate cost benefits while maintaining accuracy, with less than 1% error across all reports. Key Services Provided: -Business Intelligence Application Support -Business Intelligence Report Development -Data Services -Functional and Performance Testing for Reports Technologies Used: -Business Objects -MicroStrategy -Teradata -SQL
Rural Outsourcing: The Onshore Advantage
Cultural Fit and Proximity: Onshore’s domestic outsourcing model provided Centene with teams that understood their cultural and business needs. By leveraging the social and cultural norms of U.S.-based employees, we ensured a seamless transition and rapid scaling of resources. Onshore’s rural delivery centers also allowed for easy on-site collaboration between Centene’s team and our support staff when necessary, a significant advantage over offshore alternatives. Customized Workforce Development: Onshore worked closely with Centene to develop customized training plans and process mapping workflows during the initial ramp-up. This unique, tailored approach allowed for quick adaptation and scalability as Centene acquired new healthcare plans and memberships. Agility and Retention: Onshore’s ability to scale its services to meet Centene’s growing demands proved invaluable. As Centene continued to acquire new health plans, Onshore provided the skilled resources necessary to ensure state compliance requirements were met, without disrupting service delivery. Conclusion: Empowering Healthcare with Scalable IT Solutions Onshore Outsourcing’s partnership with Centene highlights how rural outsourcing can deliver significant improvements in operational efficiency and customer service. By embedding our experts within Centene’s teams, we helped them reduce ticket resolution times, improve customer satisfaction, and meet state reporting deadlines—proving that scalable, cost-effective solutions can drive real business value in the healthcare industry.
THE RESULTS
70%
Reduction in Ticket Resolution Time
20%
Cost Reduction through Rural Outsourcing
100%
On-Time Delivery of Reports with Less Than 1% Error Margin
Little Caesars' Cloud Migration: Scaling the Caesar Vision Platform
Onshore Outsourcing empowered Little Caesars by providing skilled development and quality assurance support, ensuring a smooth transition to cloud-based infrastructure while enabling future enhancements for their Caesar Vision platform.
INDUSTRY: Quick Service Restaurant
SERVICES:
-
Software Development
-
Quality Assurance
-
Cloud Migratoin
THE CHALLENGE
Little Caesars, the third-largest pizza chain in the U.S., aimed to fully migrate their Caesar Vision services from on-premise servers to the Azure Cloud. Caesar Vision is a suite of services managing data and communication between online orders and brick-and-mortar stores. The priority was to ensure minimal disruption while moving the system to the cloud to support future growth and additional integrations. Little Caesars required expert assistance to maintain seamless service during the migration and ongoing development needs.
THE SOLUTION
Onshore Outsourcing provided a dedicated team to assist Little Caesars with development and quality assurance tasks, allowing their internal teams to focus on critical business functions. Cloud Migration Management: Onshore assumed responsibility for migrating Caesar Vision services from on-premise servers to the Azure Cloud. By taking over from Little Caesars' integrations team and other contractors, we enabled the client’s internal teams to focus on essential third-party delivery integrations. Development and Quality Assurance Support: Our team provided ongoing development and maintenance of Caesar Vision software and APIs. We ensured that all systems were optimized for cloud performance, reducing downtime and ensuring a seamless experience for both internal teams and customers. Menu Manager API Enhancements: With the cloud migration under control, Little Caesars was able to accelerate additional projects like third-party delivery integrations and menu management APIs, enhancing both store and online customer experiences. Consistent and Scalable Cloud Migration: We implemented a methodical approach to the cloud migration process, with all stores being migrated to the new system on-time and on-budget.
Rural Outsourcing: The Onshore Advantage
Choosing Onshore Outsourcing as a cloud migration partner offered Little Caesars several distinct advantages: Cloud Expertise: Our deep knowledge of Azure Cloud and .NET allowed us to efficiently manage the migration while maintaining high service levels for the Caesar Vision platform. Development and QA Support: Onshore’s integrated teams provided both development and quality assurance, ensuring the smooth execution of cloud migration tasks without sacrificing quality or speed. Cost Efficiency: By transitioning migration and development work to Onshore teams, Little Caesars realized significant cost savings compared to using internal teams or offshore providers, while maintaining U.S.-based communication and collaboration. Conclusion: Transforming Operations with a Scalable Cloud Solution Onshore Outsourcing’s partnership with Little Caesars highlights the value of a well-executed cloud migration strategy. Our expert teams enabled Little Caesars to not only transition to the cloud but also accelerate critical projects, enhancing their ability to serve customers efficiently both in-store and online.
THE RESULTS
Expert Cloud Migration: Our Azure Cloud and .NET expertise ensured a seamless migration for the Caesar Vision platform while maintaining high service levels.
Cost-Efficient U.S.-Based Support: Onshore’s integrated development and QA teams delivered quality migration services with significant cost savings over internal or offshore alternatives.
Presagis’ Mission-Critical Success: Achieving DO-178 Certification with Onshore Outsourcing
Onshore Outsourcing’s specialized quality assurance solutions significantly reduced the cost and effort for Presagis to achieve the DO-178 certification for their safety-critical aircraft software applications.
INDUSTRY: Technology
SERVICES:
-
QA Testing, DO-178 Certification
THE CHALLENGE
Presagis develops software for aerospace applications where safety and reliability are paramount. To maintain their industry-leading reputation, Presagis needed to ensure that their software met the rigorous standards set by the DO-178 certification—a global benchmark for software safety in aircraft systems. This required extensive quality assurance processes that were both costly and time-consuming.
THE SOLUTION
Onshore Outsourcing's rural outsourcing teams delivered a tailored solution that streamlined Presagis' certification process while maintaining the highest standards of safety and reliability. Specialized Quality Assurance: Our teams focused exclusively on quality assurance for Presagis’ safety-critical applications, including complex cockpit graphics systems. We implemented robust QA methodologies to ensure that every aspect of the software met the stringent DO-178 requirements. By specializing in this critical area, we helped Presagis achieve high-quality software with less cost and reduced effort. Cost-Effective Compliance: Onshore’s rural outsourcing model provided Presagis with a highly skilled team of QA professionals, delivering services at a fraction of the cost typically associated with DO-178 certification efforts. This approach allowed Presagis to achieve certification faster and more cost-effectively than traditional models without sacrificing the integrity or quality of the software. Outcomes 50% Reduction in Certification Costs: Onshore's cost-effective rural outsourcing model drastically reduced the expense of achieving DO-178 certification. 40% Faster Certification Timeline: By leveraging Onshore’s streamlined QA processes, Presagis shortened the time to certification. Enhanced Software Reliability: The rigorous testing and QA processes ensured Presagis’ software applications met the highest safety standards for mission-critical aerospace systems.
Rural Outsourcing: The Onshore Advantage
Onshore Outsourcing’s approach proved invaluable in helping Presagis meet their certification requirements: Targeted Expertise in Quality Assurance: Onshore’s focused QA services were instrumental in ensuring the reliability and compliance of Presagis' safety-critical software applications. Our deep experience in managing complex software testing allowed us to address the unique challenges of DO-178 certification with precision and efficiency. Cost-Effective Rural Outsourcing Model: Our rural outsourcing teams delivered high-quality results at a significantly lower cost compared to traditional offshore or in-house teams, demonstrating the value and reliability of rural outsourcing in high-stakes industries like aerospace. Efficient Processes for Faster Results: By embedding our QA specialists into Presagis’ workflows, we streamlined the certification process, enabling Presagis to bring their products to market faster without compromising on safety or quality. Conclusion: Streamlining Certification and Delivering Mission-Critical Results Onshore Outsourcing’s partnership with Presagis showcases the power of targeted quality assurance in achieving complex industry certifications like DO-178. By leveraging Onshore’s rural outsourcing model, Presagis reduced both the time and cost of certification, ensuring their software met the highest safety standards required for aerospace applications.
THE RESULTS
Specialized QA for Compliance: Onshore’s expertise in complex software testing ensured the reliability and DO-178 certification of Presagis' safety-critical applications with precision.
Cost-Effective, High-Quality Outsourcing: Our rural teams delivered superior results at lower costs, streamlining the certification process and accelerating Presagis' time to market.
SharkNinja's Oracle Fusion Testing: Enhancing ERP Capabilities with U.S.-Based QA Support
Our expert staffing solutions helped SharkNinja efficiently establish and optimize their Oracle Fusion testing processes, ensuring a robust and reliable ERP system expansion.
INDUSTRY: Home Appliance, Manufacturing
SERVICES:
-
Quality Assurance & Testing - Oracle Fusion ERP
THE CHALLENGE
SharkNinja, a global leader in small home appliances, was expanding their Oracle ERP system to the U.S. market. This expansion required setting up a comprehensive testing environment for Oracle Fusion, along with the development and execution of test cases. SharkNinja needed specialized expertise to guide the configuration of the test architecture and a skilled QA team to ensure smooth and accurate testing operations.
THE SOLUTION
Onshore Outsourcing provided a tailored solution to meet SharkNinja’s ERP testing needs: Oracle Fusion Test Architect: We deployed an expert Test Architect to configure and set up SharkNinja’s Oracle Fusion testing environment. This allowed for streamlined test planning, ensuring that the system would meet the unique demands of the U.S. expansion. QA Team Deployment: In addition to the Test Architect, we supplied a team of Manual QA Testers. This team assisted in the creation and execution of test cases, ensuring that the Oracle Fusion environment was fully operational and in compliance with SharkNinja’s requirements. Seamless Collaboration: The QA team worked closely with SharkNinja’s in-house staff, utilizing tools like Jira for issue tracking and Excel for test case management, to ensure efficient and accurate testing across all Oracle Fusion functionalities. Outcomes SharkNinja now has a fully operational and optimized Oracle Fusion testing process, supported by a dedicated QA team. The successful testing efforts have ensured that their ERP system is ready for continued U.S. operations with minimal risk of disruption. Cost-Effective U.S.-Based Team: The rural advantage of using a U.S.-based team allowed SharkNinja to meet their budgetary constraints while benefiting from domestic collaboration. Onshore's team was cost-competitive with offshore alternatives, delivering high-quality results without the challenges of time zone differences or communication barriers. Operational Efficiency: The new testing procedures have greatly improved SharkNinja’s ability to manage and validate changes to their ERP system, ensuring a stable and scalable solution for their growing U.S. operations.
Rural Outsourcing: The Onshore Advantage
SharkNinja chose Onshore Outsourcing for their Oracle Fusion testing needs due to our unique advantages: U.S.-Based Rural Team: Onshore’s U.S.-based team provided SharkNinja with the same cost-effectiveness as an offshore team, without compromising on quality. The close collaboration and cultural alignment ensured seamless communication and faster project delivery. Expert Guidance: The deployment of a Test Architect with deep expertise in Oracle Fusion allowed SharkNinja to establish a testing environment that met their specific operational needs, setting the foundation for continued success as their ERP system grows. Cost-Effective Operations: By choosing a rural U.S. team, SharkNinja was able to keep costs low while still benefiting from local expertise and a hands-on approach to ERP testing. Conclusion: Oracle Fusion Testing for Continued Growth Onshore Outsourcing’s collaboration with SharkNinja highlights the value of having a trusted U.S.-based partner for critical technology projects. By providing expert Oracle Fusion testing assistance and deploying a cost-effective QA team, we ensured that SharkNinja could expand their ERP system to the U.S. market smoothly, efficiently, and with confidence.
THE RESULTS
Cost-Effective U.S.-Based Team: Onshore’s rural team delivered offshore-level cost savings with enhanced quality, enabling seamless collaboration and faster project delivery for SharkNinja.
Expert ERP Testing: Our Test Architect ensured SharkNinja’s Oracle Fusion testing environment met operational needs, providing a scalable foundation for their ERP system.